SUPPORT & FEEDBACK
How can we help?
ChessMirror is available on the App Store. If you need help, send a short description of what you expected, what happened, and your iPhone and iOS versions.
Before reporting a sync issue
- Confirm the target Chess.com username is public and spelled correctly.
- Check your connection, then use Try Again.
- Keep the app open while the first full archive sync completes.
- Use the in-app diagnostic export when requested; it excludes moves and private coaching notes.
Modeling another opponent
In Play Against Your Mirror, you can model another public Chess.com username from within the app to train against a behavioral profile generated from that opponent's public, completed games.
Contact
Email chessmirror@oursencompassed.com. Messages are handled through the monitored Ours Encompassed LLC mailbox.
Important
Never send a Chess.com password, Apple password, verification code, or other account credential. ChessMirror support will never ask for them.